Model Practices & Innovations
LSC's Model Practices & Innovations page offers numerous resources on providing and managing legal services, legal aid technology, and strategic planning.
This Model Practices & Innovations video highlights tips, strategies, and tools LSC grantees can utilize to enhance their fundraising efforts. The information in this video comes from the “LSC Technology Baselines: Technologies that Should Be in Place in a Legal Aid Office Today" report.
Learn how the Montana Legal Services Association (MLSA) established, piloted, and sustained its Tribal Advocacy Incubator Project to expand legal services in tribal communities by training tribal lay advocates. Click below to learn more!
In this infographic, Legal Services NYC shares how it identifies potential impact litigation and works with partners in and out of the court systems to achieve the best possible outcome for current and future clients. Click below to learn more.
In this info sheet, The Legal Aid Society of Cleveland, commonly known as Cleveland Legal Aid, shares its fundraising tactics, covering key areas like donor retention strategies, fundraising event planning, and establishing fundraising goals and metrics to evaluate success. Click below to read more!
Explore new MPI resources and articles on legal aid topics like technology, management, bridging the digital divide, evictions, and more!
Learn how Legal Action of Wisconsin (LAW) works to incorporate diversity, equity, and inclusion (DEI) into its organization externally to serve its clients more effectively and internally to foster an inclusive workplace environment.
Discover the latest MPI info sheets that provide comprehensive details about the free training offered by LSC and OCLC: "Creating Pathways to Civil Legal Justice" and "Navigating Civil Legal Issues after Natural Disasters." These training programs are specifically designed for public libraries to collaborate with LSC grantees. The aim is to enhance access to civil legal aid within their communities.
This Model Practices & Innovations article features Alaska Legal Services Corporation's Community Justice Worker (CJW) Program, which trains attorney-supervised allied legal professionals to provide legal services in their own remote and rural communities.
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MPI Resource Archive
Strategic planning is especially critical in times of limited resources when the demand for service continues to rise. Strategic planning starts with an assessment of the most pressing legal needs and covers internal management, organization mission growth, and relations with your local community.
Learn how to:
Conduct needs assessments and set priorities
Develop and implement strategic plans
Evaluate your organization's effectiveness and make adjustments
Legal aid organizations should treat those seeking assistance and clients accepted for services with dignity and compassion. Effective representation begins with a relationship of mutual trust and respect. Everyone at your legal aid organization should continually strive to maximize the effectiveness of legal services and achieve meaningful and lasting results on behalf of clients.
Learn how to:
- Provide client access and conduct intake
- Engage diverse populations
- Provide language access
- Represent clients effectively
- Manage and supervise legal work
- Engage volunteers
- Assist unrepresented people in your community
A well-run legal aid organization is governed by a committed and involved board of directors that exercises independent judgment in carrying out its fiduciary responsibility to the organization. Key leadership, starting with the executive director, sets the tone for excellence by establishing a shared vision and mission and managing efficiently and effectively so that resources are preserved and allocated to achieve the greatest impact in the community.
Learn how to:
- Achieve effective board governance
- Lead effectively
- Manage and administer the organization
- Use technology
- Establish responsible financial management
- Communicate effectively internally and externally
- Continue to grow resources
The use of technology in legal aid programs is constantly evolving in ways that increase efficiency and enhance service delivery for LSC grantees. The Best Practices Corner’s technology resources are designed to help grantees understand the current state of technology in legal aid offices, plan for future developments, and review successful projects and systems.
Visit this webpage to access resources shared by LSC grantees on topics such as needs assessments, strategic plans, technology solutions, and more.
Ask us questions and submit suggestions for new model practices and innovations.
Training & Technical Assistance Team
The Office of Program Performance