Needed capacities or functions - Electronic Desk Manual
Programs should have an electronic desk manual that serves as a guide for intake workers to provide appropriate information, advice, or referral and meets the following criteria:
readily available;
centrally located;
easily searchable; and
easily updated.
Important Considerations and Best PracticesAs best practice, organizations should consider integrating intake manuals into a case management system, document management system, central knowledge base, or be available on a shared drive. Most importantly, organizations should ensure that manuals are widely and easily accessible to staff. They may want to consider using a knowledge management or document management system for its ease of access, administration, and searchability. |