LSC’s Largest-Ever Innovations in Technology Conference Will Come to Charlotte


Carl Rauscher

Director of Communications and Media Relations 

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CHARLOTTE, NC—The Legal Services Corporation’s (LSC) 24th annual Innovations in Technology Conference (ITC), the largest event dedicated to expanding access to justice through tech, will be held February 1-3 in Charlotte, North Carolina. This will be the biggest in-person ITC event to date, with over 700 attendees from 49 states, four U.S. territories, the District of Columbia and Canada in attendance at the Charlotte Convention Center. 

The two-and-a-half-day conference features over 50 sessions and 140 speakers, with 18 sessions available to stream for free online. Technologists, legal aid advocates, court personnel, law school professors, pro bono coordinators and other professionals will gather to share information about a wide range of technology projects to promote access to justice and high-quality legal services for low-income people. 

Session topics include artificial intelligence (AI), impact measurement tools, court technology innovations, cybersecurity, and virtual legal assistance models. ITC’s keynote speaker will be Elise Roy, a deaf human-centered designer, former lawyer, author and motivational speaker whose expertise has informed the work of companies like Marriott, Google and Fannie Mae. 

“This conference is an annual gathering place for tech innovators and champions of access to justice to share what they’ve learned with industry leaders and legal services providers from all corners of the country and beyond,” said LSC President Ron Flagg. “The power of this event comes from the ingenuity and enthusiasm of the legal tech community and their desire to collaborate in order to expand legal services for low-income Americans.” 

“As LSC celebrates our 50th anniversary this year, ITC has been a key vehicle to advance our mission to help legal aid providers better leverage limited resources to serve as many Americans as possible,” Flagg continued. 

Accessing legal help continues to be impossible for most low-income Americans. LSC’s most recent Justice Gap report found that low-income Americans received no or insufficient legal help for 92% of their civil legal problems. Nationally, 74% of low-income households faced at least one civil legal problem—an increase from pre-pandemic numbers. 

Eighteen ITC sessions will be available to stream either through LSC’s Facebook or YouTube pages. The platforms for each online session are noted below. The ITC sessions that are streaming include: 

Thursday, February 1

10:00 AM-11:00 AM

  • Integrating Generative AI in Legal Services: A Hands-on Exploration (Facebook)
  • We Can Do Better!: Strategic Partnerships and Technology to Improve Client Outcomes (YouTube)

11:15 AM-12:15 PM

  • Creating a Culture of Innovation in Legal Services Programs (YouTube)
  • Three TIGs and a Portal – Technology to Put Pro Bono Opportunities in the Pockets of Private Lawyers (Facebook)

2:00 PM-3:00 PM

  • Bridging the Digital Divide with Legal Kiosks (YouTube)
  • Toward Best Practices in Generative AI in Legal Aid (Facebook)

3:30 PM-4:30 PM 

  • FosterPower: How to Start a Movement by Designing with (not for) Your Audience (YouTube)
  • Innovation and Evaluation as Catalysts for People-Centered Justice (Facebook)

Friday, February 2

10:00 AM-11:00 AM

  • Help, I'm drowning in data! A quick start guide to using your data to show impact and progress (YouTube)
  • No Budget, No Techie, No Problem (Facebook)

11:15 AM-12:15 PM

  • Frontline Justice Workers: Innovation, Engagement, Research, and Evaluation (YouTube)
  • Texting for Justice: Measuring the Impact of Housing-Focused Legal Interventions (Facebook)

2:00 PM-3:00 PM

  • Chatbot Design Lifecycle: From Concept, to Launch, and Continuing Innovation (Facebook)
  • Improving Your Legal Help Website: Four Track Audit & Action Steps (YouTube)

3:30 PM-4:30 PM

  • Optimizing Intake: Leveraging Tech Tools to Hone Your Intake Process (Facebook)
  • Tech Upskilling for Legal Aid Programs (YouTube)

Saturday, February 3

9:45 AM-10:45 AM

  • Utilizing Your Case Management System to Communicate with Community Partners (Facebook)

11:00 AM-12:00 PM

  • LSC’s Technology Baselines as a Framework to Enhance Technology Use in Legal Aid Organizations (Facebook)

In addition to the streaming sessions, a panel discussion from the event, “Artificial Intelligence for Self-Help and Legal Aid,” will be released as an episode of LSC’s “Talk Justice” podcast on February 13. The panel is moderated by Director of Innovative Design for the Program on Law and Innovation at Vanderbilt Cat Moon who will be joined by Quinten Steenhuis, practitioner in residence at Suffolk LIT Lab; Sam Harden, program manager at Pro Bono Net; and Scheree Gilchrist, chief innovation officer at Legal Aid of North Carolina.  

Visit the conference page to find more information about ITC and the full agenda of sessions and speakers. The event is open to the press. Direct media inquiries to Carl Rauscher at 

Legal Services Corporation (LSC) is an independent nonprofit established by Congress in 1974. For 50 years, LSC has provided financial support for civil legal aid to low-income Americans. The Corporation currently provides funding to 131 independent nonprofit legal aid programs in every state, the District of Columbia, and U.S. territories.