RFP - Research/Grants Facilitator

Request for Proposals

LSC is inviting proposals for research/grant facilitator services to help develop the framework for an online curriculum that would instruct public librarians how to assist library patrons access civil legal information and advice. LSC is looking for a consultant or consulting firm that can offer the most advantageous balance of price, quality, and performance to LSC for the services requested.
Opens: September 28, 2015
Closes: October 16, 2015



The Legal Services Corporation (LSC) is inviting proposals for research/grant facilitator services based on the specifications and requirements set forth in this Request for Proposal. LSC needs research/grant facilitator services to help develop the framework for creating an online curriculum to teach public librarians how to help library patrons find civil legal information and advice. LSC is looking for a consultant or consulting firm that can offer the most advantageous balance of price, quality, and performance to LSC for the services requested.


LSC is a federally established and funded grant-making organization that supports civil legal aid providers across the country. Its mission is to expand access to justice by funding high-quality, free attorneys for low-income Americans in basic civil matters like divorce, child custody, and eviction. It does not provide direct legal services itself.

LSC is headed by a bipartisan board of directors, whose 11 members are appointed by the President of the United States and confirmed by the United States Senate. Much like federal agencies, LSC receives an annual appropriation and is subject to ongoing congressional oversight. But as a private nonprofit, it enjoys greater independence and flexibility than its federal counterparts. For example, LSC has initiated a large-scale fundraising campaign in conjunction with its 40th anniversary celebration and generally conducts its day-to-day business like any other charitable organization.

LSC promotes equal access to justice by awarding grants to independent legal aid providers through a competitive grants process. LSC distributes almost 95 percent of its total funding in grants. LSC currently has 134 grantees with more than 800 offices in every county in the United States, the District of Columbia, the Commonwealth of Puerto Rico, the U.S. Virgin Islands, Guam, and Micronesia.

LSC performs robust oversight of its grantees, conducting audits and on-site visits to evaluate grantee quality and compliance with statutory and regulatory requirements and various funding restrictions. LSC also provides training and technical assistance to grantees. LSC encourages its grantees to leverage limited resources by partnering and collaborating with other funders of civil legal aid, including state and local governments, Interest on Lawyers’ Trust Accounts programs, state access to justice commissions, the private bar, philanthropic foundations, law schools, and the business community.

LSC grantees are independent 501(c)(3) organizations with their own boards of directors that are statutorily required to be comprised of mostly attorneys and client-eligible members. The legal services provided by grantees differ based on the unique and pressing needs of the respective communities served. The most common practice areas, however, are family, housing, income maintenance, consumer, health, and employment law. The types of cases frequently encountered by LSC grantees include evictions, debt collection, foreclosures, divorces, child custody, spousal abuse, child abuse or neglect, access to health care, and benefit claims such as unemployment, disability, food stamps and public assistance.


Public libraries are an underutilized resource for low-income individuals seeking legal assistance with civil legal problems like divorce, child custody, and eviction. With proper training and support, however, public librarians could help millions of Americans who qualify for LSC-funded legal aid, but are turned away due to lack of resources.

LSC received a planning grant from the Andrew W. Mellon Foundation for its “Library Initiative,” which seeks to partner with public libraries to improve access to justice. Specifically, the grant requires LSC to develop a framework for creating an online curriculum that would teach public librarians how to assist patrons access publicly available civil legal information and advice. The objective is to increase public librarian’s ability to help patrons learn about their legal rights, find self-help legal resources, and improve their opportunities for self-advocacy.

LSC envisions that the training curriculum will be based on a combination of currently available resources (such as librarian webinars created by ProBono.net) as well as new, original content. It may focus on specific issues, such as language access, state resources, and user comprehension based on literacy levels, or may provide general guidance on the following topics:

• The role librarians can play in providing legal information to people in need of assistance;

• The most common areas of civil legal aid, including landlord/tenant law, family law, and consumer law;

• The most common civil legal aid resources;

• How to identify a legal issue a patron might be facing; and

• How to partner with other local librarians, civil legal aid providers, and law libraries.

LSC anticipates partnering with organizations like ProBono.net and the American Library Association to complete this grant project. It will also convene an advisory group comprised of national civil justice and library science leaders to provide subject matter expertise and guidance throughout the project. The research facilitator, in consultation with LSC’s Vice President for Grants Management and Director of Data Governance and Analysis, will coordinate every aspect of LSC’s Library Initiative. Specifically, the research facilitator will research and catalog existing civil legal aid self-help resources; create a white paper on civil legal aid self-help resources; support, advise, and compile a report of findings for the project’s Advisory Group; and develop a detailed proposal for creating an online curriculum that would teach public librarians how to assist patrons access publicly available civil legal information and advice.

This is a fixed-price contract engagement. Total compensation is $60,000.


The successful applicant is expected to perform the following duties and tasks during the grant project term:

• Research existing self-help resources for civil legal aid, including webinars and online trainings that have been specifically designed for librarians. Research should focus on the most commonly identified areas of civil law impacting low-income clients, including family law, housing law, consumer law, and veterans’ issues. Known online legal resources include A2J Author, Hot Docs, and StatesideLegal.com, in addition to local and state-specific resources;

• Research and determine which organizations creates, maintains, and funds the self-help resources identified;

• Organize and catalog the identified self-help resources in an electronic database that can be easily accessed and analyzed;

• Develop a White Paper reporting on currently available and reliable civil legal aid resources available in all 50 states, the District of Columbia, and the American territories.

• Research and compile a list of key civil justice and library science community stakeholders to participate in the Library Initiative’s Advisory Group. Based on that list, recruit members for the Advisory Group.

• Provide administrative support to and facilitate coordination of the Advisory Group. Compile findings rendered by the Advisory Group to develop curriculum.

• Develop a curriculum framework for training public librarians on how to help patrons access publicly available civil legal information and advice. Work with the Advisory Group members to refine the proposed curriculum areas with the goal of jointly implementing the plan to create a curriculum and pilot it in a small number of libraries across the country.

• Assist LSC’s Technology Innovation Grants (TIG) and Office of Information Technology (OIT) staff to create a technical dissemination plan for the trainings (e.g. dissemination through websites, webinars, interactive forums, etc.).

• Assist Chief Development Officer with drafting a detailed proposal for additional funding to implement a pilot program of the proposed curriculum, i.e. move the Library Initiative from concept to pilot phase.

• Prepare grant close-out reports for the Andrew Mellon Foundation.

• Develop and maintain good-working relationships with community stakeholders and Advisory Group members.

• Perform other related project activities as assigned.

The successful applicant will be responsible for meeting the following milestones and producing the following deliverables:




Database of self-help resources for civil legal aid

November 2015 – December 31, 2015

List of key civil justice and library science community stakeholders

November 2015 – December 31, 2015

White paper of civil legal aid resources

January 2016 – April2016

Compilation ofAdvisory Group’s findings

May – June2016

Detailed proposal forcreating an online curriculum framework that would teach public librarians howto assist patrons access publically available civil legal information and advice


June-August 2016

Additional funding proposal

September 2016

Grant close-out and financial reports for Andrew Mellon Foundation

September, 2016

Project Management
The research facilitator will work closely with LSC’s Vice President for Grants Management, Chief Development Officer, and Director of Data Governance and Analysis, who are administering the Library Initiative pursuant to the Andrew Mellon Foundation grant. The facilitator will also work with LSC’s TIG and OIT staff. The successful candidate will be expected to come to LSC’s office for meetings and may work on-site every now and then, but otherwise will work remotely from their office. LSC expects to receive regular progress updates from the facilitator and to be notified immediately of any concerns or delays that may arise during the course of the engagement.

The successful applicant will be expected to comply with all LSC workplace policies, rules, and regulations, as well as the Andrew Mellon Foundation’s Guidelines for Grants involving Consultants and/or Subcontractors.

Estimated Contract Term and Schedule
The grant term is September 2015 – December 2016. The research facilitator’s work is expected to begin on November 1, 2015 and be completed by September 30, 2016.


Both individual consultants and consulting firms are eligible for this engagement. Individual consultants or firm principals will ideally have the following qualifications and experience:

Education: An undergraduate degree (BA, BS) is required. A graduate degree (J.D., MA, MSc., MBA, Ph.D.) is preferred.

Experience: A minimum of five years’ experience working in a research environment is required. Experience with and knowledge of library structures, proposal development, granting agencies, and project management, is also required. Advanced knowledge of poverty law and the national and regional research funding environment is preferred.

Skills: Proven research and writing skills; effective interpersonal skills; demonstrated ability to deliver proactive, user-oriented services; excellent communication skills; proven track record in project management together with strong critical and analytical abilities; ability to exercise judgment, tact, diplomacy, and confidentiality; ability to manage competing interests and deadlines of projects; and knowledge of and proficiency with relevant computer applications; meticulous attention to detail; ability to meet deadlines; and creative problem solving skills.





September 28

RFP issued

October 5

Deadline for respondents to submit RFP questions

October 6

LSC responds to RFP questions

October 16

Deadline for respondents to submit proposals

October 19-23

Evaluation of proposals and potential applicant interviews

October 26

Notification to successful consultant/consultantofpreliminary selection and contract negotiation

October 30

Contract approval

November 1

Performance begins


All proposals must be 10 pages or less, well-organized, and demonstrate how the consultant’s proposed services, approach and methodology, qualifications, experience, and terms meet or exceed LSC’s requirements. Proposals must also contain the following:

Consultant Information

• Your full name, address, telephone number, contact person, email, and website.

•If applicable, a firm overview, including a brief history, mission, number of employees, and number of years in operation.

• RFP point-person. Please include title, phone number, and email address.

• What, if any, experience do you have working with grant-making organizations?

Pricing and Pricing Methodology

• This is a fixed-price contract of $60,000. No benefits are included.

Project Staffing

• Provide resumes and/or biographies for staff members who will be working on LSC’s project.

Other Information 

• You may provide other information or material that you believe is relevant to our evaluation or that provides additional value to LSC.


Please submit questions relating to this RFP by email to Rebecca Weir at rweir@lsc.gov, with a copy to Lynn Jennings, jenningsl@lsc.gov, no later than 5:30 pm EST, on October 5, 2015. Answers to questions will be shared with all RFP respondents. (FAQs are posted below)


Proposals must be in electronic form (PDF or Microsoft Word), and received on or before 5:30 p.m., Eastern Time, on October 16. Please email your proposal and mail 3 hard-copies (post-dated Oct. 16 or before) to:

Rebecca Weir

Contracts Coordinator

Legal Services Corporation

3333 K St. NW, 3rd Floor Washington, DC 20007

Tel: 202.295.1618

Email: rweir@lsc.gov

You are solely responsible for ensuring that your proposal is delivered on time. Late proposals may be accepted in LSC’s sole discretion. You must bear all costs incurred in preparing your proposal; contract awards will not cover proposal costs.


The contract will be awarded to the consultant who provides the best value – the most advantageous balance of price, quality, and performance – to LSC. Proposals will be evaluated based on the following criteria:


The reasonableness of the price for the service being provided.

Whether the price is realistic (especially if it is an estimate), reflects a clear understanding of LSC’s need, and is consistent with other parts of the proposal.

Cost by labor category (if a times and materials contract).

The cost of incidental expenses, including taxes and service fees, administrative costs, maintenance/customer support costs, system or software conversion costs, travel and transportation costs.


Qualifications and experience of consultant/contractor and proposed staff

• Technical expertise

• Delivery schedule

• Project plan and approach


• Timeliness of deliverables

• Capacity

• Understanding of and ability to meet LSC’s needs

• Responsiveness to LSC

• Professionalism of representatives (sales, customer support, technical assistance, designated consultants, etc.)

Demonstrated reputation for excellence in price, performance, and quality.

Willingness to accept LSC’s terms.


LSC reserves the right to:

• Accept or reject any or all proposals, or any part thereof;

• Waive any informalities or technicalities contained in any proposal received;

• Conduct discussions with respondents and accept revisions of proposals after the closing date;

• Make an award based upon various selection criteria;

• Request clarification from any respondents on any or all aspects of its proposals;

• Cancel or re-issue this RFP at any time;

• Retain all proposals submitted in response to this RFP;

• Invite some, all, or none of the respondents for interviews, demonstrations, presentations and further discussion;


During the RFP process, you may be given access to LSC’s confidential or proprietary information. You agree not to use this information for your or any third-party’s benefit, and will not disclose this information to any person who does not have a need to know.


The Freedom of Information Act (FOIA) and associated LSC regulations may require LSC to disclose certain documents to the public, including portions of your proposal. Generally, LSC will not release any documents that would cause your consultant competitive harm. You are encouraged, however, to label any confidential information contained in your proposal to facilitate LSC’s ability to withhold it from disclosure.



Q1. On page 6 of the RFP, the RFP Schedule lists the deadline for respondents to submit proposals as October 13, 2015. On page 7, the Proposal Deadlines and Mode of Delivery paragraph states the proposal deadline is October 5. Please confirm the proposal deadline is October 13.

A1: The deadline is COB Friday, October 16; we’ve extended it by 3 days since our quarterly Board of Directors meeting delayed our answers to these questions by 3 days.

Q2. Do respondents need to be a 501(c)3 organization (page 2) to submit a proposal?
A2: No.
Q3. How many members are expected to comprise the advisory group?
A3: 5-8, plus the LSC President, who will sit on the Group ex officio.
Q4. Will the members be compensated for their participation?
A: No.

Q5. Will the members be asked to meet periodically at the LSC offices?
A: We anticipate that they will have one, day and a half-long meeting at LSC offices. The rest of their meetings will be by tele- or video-conference, as necessary.
Q6. One of the duties is to “Work with the Advisory Group members to refine the proposed curriculum areas with the goal of jointly implementing the plan to create a curriculum and pilot it in a small number of libraries across the country.”
 Q6a. Does “jointly implement” mean the Advisory Group and LSC, or the Advisory Group and the Research/Grant Facilitator?
A6a: The Advisory Group and LSC. But recall that this phase of the project does not involve implementation; this is just the planning phase.
b. Can you further define “small number of libraries”?
A6b: 3-5, depending on the level of second-phase grant funding.

Q6c.Is the expectation that the pilot will be conducted and completed within the timeframe of the project? 

A6c: No.

Q7. Will the final project report be submitted in writing, or presented in person at LSC’s office?
A7: In writing, potentially with an in-person presentation
Q8. How many meetings or visits to LSC’s offices by the Research/Grant Facilitator are expected over the course of the project, or will the schedule be developed by the Research/Grant Facilitator?
A8: 4-5 visits over the course of 10 months, including the Advisory Group mtg. LSC will arrange and pay for all travel and related expenses.
Q9. Will meetings be held over several days at the LSC office?
A9: TBD, except for the Advisory Group meeting, which will be a day and a half
Q10. What is the payment schedule for the project fee?
A10: 50% at start, 25% at mid-way point, 25% at satisfactory completion of report

Q11. Will travel and related expenses be reimbursed based on per diem rates or actual costs?
A11: Per Diem 

Q12.If per diem, is there a rate schedule?

A12: We follow the federal per diem schedule.

Q13. If actual costs, is there a travel and expense policy that should be followed?

A13: N/A
Q14. The RFP has the first deliverable (database of self-help resources) as being complete by December 31, 2015. Would LSC be open to a proposal that would deliver that work product in quarter 1 of 2016 instead? This would not shift back the other deliverables, but we are considering partnering with a researcher on this phase and this would provide a little more time for a thorough inventory of existing resources and to create the database.
A14: We would not entertain a proposal that proposed delivering the database of self-help resources after Jan. 31, 2016.
Q15. Do you know whether the consultant/group that LSC engages for this effort would be precluded from competing for future RFPs LSC issues in this area, for example if funding is secured for the implementation phase?
A15: No, this consultant or consulting firm would not be precluded from competing for future engagements related to the Library Initiative.

Q16. Please provide additional information on the scope of the database of self-help resources for civil legal aid. Specifically, will this deliverable include a state-by-state listing or a comprehensive sampling?
A16: We seek a database that differentiates between state-specific and national civil legal aid resources that are available to and specifically developed for librarians. The starting point for this compilation is to review the Ramsey County Law Library’s Self-Help Legal Reference – A guide for Minnesota Public Librarians (2013) and the Tennessee and Kentucky Access to Justice Commissions’ librarian resources.
Q17. Please elaborate on the role of Legal Services Corporate staff and the Andrew W. Mellon Foundation staff, if any, in supporting or facilitating the recruitment of Advisory Group Members.
A17: The Mellon Foundation has no role in recruiting or selecting members of the Advisory Group. LSC staff, particularly the Vice President of Grants Management and Director of Data Governance and Analysis, will both play significant roles in recruiting and selecting Advisory Group members and overseeing and managing the Group. The LSC President will sit ex officio on the Advisory Group.