2012 TIG Conference

January 11-13, 2012
Albuquerque, NM
 

LSC hosted its 12th annual TIG Conference in Albuquerque, New Mexico.

There was also a pre-conference Hot Docs training for the LawHelp Interactive community, held on January 9-10, 2012.

 

CONFERENCE SESSIONS


Going Virtual to Expand Access

Wednesday, 1/11 • 9:00 - 10:00 am • (Sandia Ballroom I - IV)
How might a legal aid program incorporate technology to work with both online and in-person clients? Secure, online client interfaces may be used to provide unbundled, online legal assistance to pro se individuals. There are opportunities for online collaboration between private practitioners and the legal aid community that will increase access to justice. This presentation will provide an introduction to how a private practitioner is able to deliver legal services online to clients through a secure client portal as well as discuss some of the other technologies and trends in web-based unbundled delivery.
Presenter: Stephanie Kimbro, Kimbro Legal Services, LLC
 
Presenter's Blog:
Session Materials:
 

eLegal Services: Serving Low-Income Clients via the Web

Wednesday, 1/11 • 10:30 - 11:45 am • (Sandia Ballroom I - IV)
This session is an opportunity for interested participants to go more deeply into the ideas sounded in Stephanie Kimbro’s plenary session. We’ll talk about how “elawyering” and “unbundling” techniques are being and can be applied in onprofit legal services settings. We’ll consider how virtual law office features can be added to traditional delivery systems, and discuss the ethical and technical considerations that programs should be aware of.
Presenters: Stephanie Kimbro, Kimbro Legal Services, LLC; Marc Lauritsen, Capstone Practice Systems
 
Presenter's Blog:
‚ÄčResources:
 

Managing Your TIG Effectively: Reporting, Requirements and Lessons Learned

Wednesday, 1/11 • 10:30 - 11:45 am • (Sierra Ballroom II & III)
(Required attendance for all 2011 TIG award recipients) The TIG staff will introduce 2011 TIG award recipients to the reporting requirements for documenting their grant activities, review TIG grant assurances, and
discuss best practices for managing your technology grants effectively.
Presenters: David Bonebrake, Glenn Rawdon, Jane Ribadeneyra, Legal Services Corporation
 
Session Materials:
 

Is SIP Ready For Primetime? Can it Reduce Monthly Operational Costs for Legal Aid Providers?

Wednesday, 1/11 • 1:45 - 3:00 pm • (Sierra Ballroom I)
What is Session Initiation Protocol (SIP) trunking and how can legal aid societies benefit from it? Learn ways to consolidate different types of telephone trunk lines, improve efficiency, decentralize telephone line
groups, and reduce operational costs. Mr. Steve Green—President of S.R. Green & Associates and Zahid Masood—Associate Consultant/Managing Director of Z Consulting Group will address different cost
models that have been examined by LSC institutions and will discuss common successful principals that can be used to guide the SIP technology planning efforts of LSC members.
Presenters: Steve Green, S. R. Green & Associates; Zahid Masood, Z Consulting Group
 
 

Resource Sharing: New Tools to Avoid Re-Inventing the Wheel

Wednesday, 1/11 • 1:45 - 3:00 pm • (Sierra Ballroom II & III)
We get together once a year to share ideas and resources. But what happens after the TIG conference? Most of us quietly post little gems to our websites all year long and the rest of us never hear about it. Vince Morris of Arkansas Legal Services Partnership and Kristin Verrill of Atlanta Legal Aid will share two technology projects designed to make sharing resources easier: ShareLaw.org and ShareLawVideo.org. Mr. Morris will demonstrate ShareLaw.org and discuss best practices for replicating website resources from other programs. Ms. Verrill will demonstrate ShareLawVideo.org and discuss best practices for replicating video content from other programs.
Presenters: Kristin Verrill, Atlanta Legal Aid Society; Vince Morris, Arkansas Legal Services Partnership
 
 

Intake, Triage and Technology: What Do We Know, What’sGoing On Now

Wednesday, 1/11 • 1:45 - 3:00 pm • (Sandia Ballroom I - IV)
To engage the TIG community, and experts with a variety of perspectives on intake, assignment and triage, in an informed discussion about current foundational practices, and the potential to use technology to create the intelligent cost-effective triage practices called for by Turner v. Rogers.
Presenters: Richard Zorza, Self-Represented Litigation Network; Bonnie Hough, Judicial Council of California - Administrative Office of the Courts; Susan Ledray, Minnesota Fourth Judicial District
 
 

Next Generation Ideas for Intake, Triage and Technology

Wednesday, 1/11 • 3:30 - 4:45 pm • (Sandia Ballroom I - IV)
Continuation of the Intake, Triage and Technology Mini-Track
Presenters: Richard Zorza, Self-Represented Litigation Network; Bonnie Hough, Judicial Council of California - Administrative Office of the Courts; Susan Ledray, Minnesota Fourth Judicial District
 
 

SharePoint 2010 - A Closer Look

Wednesday, 1/11 • 3:30 - 4:45 pm • (Sierra Ballroom I)
This session builds upon last year’s SharePoint TIG Conference presentation and delves deeper into how Microsoft’s popular web application framework can be used effectively in the legal aid world. Attendees will learn how to make it easier for users to work more productively, save time and work as a team by using SharePoint 2010 as their central organizational portal. Staff from Northwest Justice Project will also join this session to discuss using SharePoint for program-wide document management.
Presenters: Michael Prince, Legal Aid of NorthWest Texas; Brian Rowe, Northwest Justice Project
 
 

Google Analytics: Measure Digital to Ignite Results, not Reports

Wednesday, 1/11 • 3:30 - 4:45 pm • (Sierra Ballroom II & III)
Every digital marketing effort ends up with common top-line metrics, plus a ton of other audience data often too messy to analyze. One of Empirical Path’s digital measurement consultants show five ways to go beyond metrics like reach, fans, and visits to get focused, actionable numbers that drive decisions and results. By tracking relevant conversions, segmenting audiences, testing user experiences, listening to audiences, and sharing insights, measurement will not be a monthly ordeal but will instead ignite continuous improvement.
Presenter: Peter Howley, Empirical Path
 
Presenter's Conference Blog Entries:
Video: Peter Howley's Google Analytics Presentation
 

 

2011 TIG Evaluation Planning Session 1

Wednesday, 1/11 • 3:30 - 4:45 pm • (Agave)
(2011 TIG recipients must attend one of the three Evaluation Planning sessions) In this hands-on session, 2011 TIG recipients will work to further develop evaluation plans for their projects. Grantees must bring a copy of their draft evaluation plan, developed after attending or viewing an LSC Webinar on evaluation plans.
Presenter: Bristow Hardin, Legal Services Corporation
 
 

Technology Trends You Can’t Afford to Ignore

Thursday, 1/12 • 9:00 - 10:00 am • (Sandia Ballroom I - IV)
Strategic technologies are those with the potential for significant impact on the organization during the next three years. This session presents the top technology trends that organizations should be factoring intotheir strategic planning. Find out from this session: Which technology trends are driving the most change or disruption? What technologies are reaching a level of maturity or encountering a tipping point over the next three years? What critical decision must be made with regard to these trends and technologies?
Presenter: Edward Smythe, Gartner
 
Session Materials:
 

Next Generation A2J Author: Cloud Authoring & Mobile Access

Thursday, 1/12 • 10:15 - 11:30 am • (Sierra Ballroom I)
A2J Author allows legal aid and court staff to turn complex court forms into simple online applications for self-represented people. But we still aren’t reaching everyone. Let’s discuss improvements that will make creating resources easier and will increase access to these resources for selfrepresented people. Think cloud computing and mobile device access!
Presenters: John Mayer, CALI; Dina Nikitaides, Center for Access to Justice & Technology at the Chicago-Kent College of Law
 
 

IT Strategy: New Perspective

Thursday, 1/12 • 10:15 - 11:30 am • (Sandia Ballroom I - IV)
Great IT strategies change the value potential of the IT organization, and how the rest of the organization perceives IT. Though many IT leaders have effective IT operations, few would claim to have great IT strategies. Great IT strategies are brief, complete, and 100% aligned to the success of the organization. This session presents a new model for thinking about IT Strategy in a manner which assures its direct linkage to organizational success.
Presenter: Edward Smythe, Gartner
 
Session Materials:
 

Rural Service Delivery: Innovations and Challenges

Thursday, 1/12 • 10:15 - 11:30 am • (Sierra Ballroom II & III)
The panel will share challenges facing the rural legal aid societies to provide consistent legal service to its clients in today’s tough economy. The discussion will involve advocacy challenges, staff’s view of technology,policy changes and politics. The panel will also discuss the role of strategic planning, and share ideas to pool neighboring legal aid societies’ technology resources to provide mobility, shared helpdesk, and other services cost effectively.
Presenters: Ed Marks, New Mexico Legal Aid; Zahid Masood, Z Consulting Group; Mike Monahan, State Bar of Georgia Pro Bono Project
 
 

2011 TIG Evaluation Planning Session 2

Thursday, 1/12 • 10:15 - 11:30 am • (Agave)
(2011 TIG recipients must attend one of the three Evaluation Plan sessions) In this hands-on session, 2011 TIG recipients will work to further develop evaluation plans for their projects. Grantees must bring a copy of their draft evaluation plan, developed after attending or viewing an LSC Webinar on evaluation plans.
Presenter: Bristow Hardin, Legal Services Corporation
 
 

Ignite Plenary Session - Show and Tell of Technology Projects and Ideas

Thursday, 1/12 • 1:00 - 2:00 pm • (Sandia Ballroom I - IV)
If you had six minutes to share an idea, best practice or show off a TIG project, what would you talk about? What if you only got 20 slides and they rotated automatically after 20 seconds? Around the world geeks have been putting together Ignite events to show their answers. This plenary Ignite session will feature a series of short presentations highlighting innovative technology projects and ideas. It will be fast-paced and informative!
Presenters: Gwen Daniels, Illinois Legal Aid Online; William Guyton, Legal Services Alabama; Leah Marguiles, LawHelp/NY; Kim Marshall, Arkansas Legal Services Partnership; Cheryl Nolan, Legal Services Corporation; Brian Rowe, LSNTAP &Northwest Justice Project; Cynthia Vaughn, Ohio Legal Assistance Foundation
 
 

Google Apps + Google API = Your New Best Friend

Thursday, 1/12 • 2:15 - 3:30 pm • (Sierra Ballroom II & III)
A non-technical overview of Google APIs, how they work, and why you would want to use them. The session will include introduction to the LSNC Google API Project, an open source code project integrating Gmail, Google Calendar, Google Docs and Google Groups with the Pika case management system.
Presenter: Brian Lawlor, Legal Services of Northern California
 
 

Move to Mobile: Native Apps, Mobile Web and other Mobile Strategies

Thursday, 1/12 • 2:15 - 3:30 pm • (Sandia Ballroom I - IV)
Recent surveys show increasing numbers of low income clients are using smartphones as their primary internet access. Does your program have a strategy to address this move to mobile? In this session you will learn about creating mobile optimized content, find out how two states are incorporating mobile apps into their service delivery, and discuss other mobile strategies such as SMS text messaging.
Presenters: Kathleen Caldwell, Pine Tree Legal Assistance; Abhijeet Chavan, Urban Insight; Gwen Daniels, Illinois Legal Aid Online; Liz Keith, Pro Bono Net
 
Session Materials:
 

2011 TIG Evaluation Planning Session 3

Thursday, 1/12 • 2:15 - 3:30 pm • (Agave)
(2011 TIG recipients must attend one of the three Evaluation Plan sessions) In this hands-on session, 2011 TIG recipients will work to further develop evaluation plans for their projects. Grantees must bring a copy of their draft evaluation plan, developed after attending or viewing an LSC Webinar on evaluation plans.
Presenter: Bristow Hardin, Legal Services Corporation
 
 

LawHelp Breakout Session

Thursday, 1/12 • 4:00 - 5:15 pm • (Sierra Ballroom II & III)
This session will highlight LawHelp network activities and developments. We will discuss the LawHelp redesign rollout process and highlight adoption of LH3’s new features across the network. We will also discuss upcoming enhancements to the LawHelp.org and probono.net templates, including mobile, multilingual and content integration and sharing initiatives. This session will also include time for LawHelp partners to share 2012 program priorities and discuss collaboration opportunities. Finally, PBN staff will provide updates on 2012 network trainings, national marketing support, LHI and LiveHelp.
Presenter: Liz Keith, Pro Bono Net
 
Session Materials:
 

DLAW Breakout Session

Thursday, 1/12 • 4:00 - 5:15 pm • (Sierra Ballroom I)
In 2009, LSC funded a new open source statewide website platform built on the Drupal Content Management System. Drupal for Legal Aid Websites (DLAW), developed by Urban Insight, is a shared codebase available to OST programs and other legal aid organizations. In addition to utilizing the powerful Drupal framework, the OST Base also features a recommended statewide website configuration, full NSMI integration, pre-built themes, and many other useful features. A new grant in 2011 allows the template to be updated to the new Drupal 7 framework and includes additional features and enhancements (now known as Open Advocate). In this session, presenters from Urban Insight and Idaho Legal Aid Services will discuss template implementation, exciting new features, and future project plans.
Presenters: Abhijeet Chavan, Urban Insight; Steve Rapp; Idaho Legal Aid Services, Inc.; Mary Zimmerman, Idaho Legal Aid Services, Inc.
 
 

Training Your Staff to Adopt Better IT Security Practices

Thursday, 1/12 • 4:00 - 5:15 pm • (Sandia Ballroom I - IV)
When thinking about the security of your network and information systems, you need to consider the human factor as the first line of defense. No matter how good the security policies your program has in place, how do you get staff to adhere to these policies? In this session we’ll explore ideas and best practices to train staff to adopt better IT security practices.
Presenters: Eric Fong, Legal Aid Foundation of Chicago; Michael Prince, Legal Aid of NorthWest Texas
 

 

Tech Help from the Online Community at LSNTAP.org

Friday, 1/13 • 9:45 - 10:45 am • (Sierra Ballroom II)
This session will highlight the work of the National Technology Assistance Project (NTAP), located on the web at LSNTAP.org, and ways you can get free help from NTAP and the community of legal aid techies that surrounds NTAP. We will cover the live help desk, email lists, the blog, the tech library and the CMS rating site along with new developments for the coming year. There will be time for Q&A and open discussion. NTAP is always looking for new ways to help the community. Please bring your comments and ideas.
Presenters: Brian Rowe, Austin Kim, Northwest Justice Project
 
 

TIG 2012 Information Session

Friday, 1/13 • 11:00 am - Noon • (Sierra Ballroom II)
Join the TIG staff to discuss proposed areas of interest for the 2012 TIG cycle. Ask questions about the process, timeline, requirements and selection process. Be prepared to begin drafting a Letter of Intent.
Presenters: David Bonebrake, Glenn Rawdon, Jane Ribadeneyra, Legal Services Corporation
 
Session Materials: